At Urban Moda, we are committed to providing excellent customer service and ensuring a smooth shopping experience for all our customers. If you have any questions, concerns, or need assistance, our team is here to help.

1. Contact Us

Our customer service team is available to assist you with orders, returns, product inquiries, and more.

📧 Email: customer.service@urbanmoda.pl
📍 Address: 

URBAN MODA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

Company number NIP: 7252351257
Company number KRS: 0001142515
Company number REGON:  540602985

Company capital: 5000,00 ZŁ

Address : UL. PIOTRKOWSKA 148/150, 90-063, ŁÓDŹ, Poland

2. Customer Support Hours

We are available during the following hours:

Monday – Friday: 8-16
Saturday – Sunday: Closed / Limited hours
Central European Time (CET), which is UTC+1

If you contact us outside our working hours, we will respond as soon as possible on the next business day.

3. Order Assistance

• To track your order, check your order confirmation email or log into your Urban Moda account.
• If you need to modify or cancel an order, please contact us immediately. Once an order is processed, we may not be able to make changes.

4. Returns & Exchanges

We offer hassle-free returns within 30 days of receiving your order. Items must be in original condition with tags attached.
For more details, visit our Returns & Exchanges Policy.

5. Shipping & Delivery

• Orders are processed within 5 business days.
• Standard and express shipping options are available at checkout.
• You will receive a tracking number once your order has been shipped.
  For more details, check our Shipping Policy.

6. FAQs & Self-Service

For quick answers, visit our FAQ page, where we cover common questions about orders, shipping, returns, and more.

7. Feedback & Complaints

We value your feedback! If you have suggestions or complaints, please reach out to us at hello@urbanmoda.pl. We strive to improve and provide the best service possible.

Thank you for choosing Urban Moda – we appreciate your support!