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At Urban Moda, we strive to ensure fast and reliable delivery of your orders. This Shipping Policy outlines our shipping methods, delivery times, and other important details regarding your purchase.
1. Shipping Destinations
We ship orders domestically and internationally. Shipping options and delivery times vary based on your location.
- Domestic Shipping: Available within Poland.
- International Shipping: We ship worldwide, but certain restrictions may apply based on local regulations.
2. Processing Time
- Orders are processed within 5 business days (excluding weekends and holidays).
- During high-demand periods (sales, holidays), processing may take longer.
- Once your order is processed, you will receive a confirmation email with tracking information.
3. Shipping Methods & Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | [3-7] business days | $5 or free over $100 |
| Express Shipping | [1-3] business days | $15 |
| International Shipping | Varies by country | Calculated at checkout |
Note: Delivery times may vary due to carrier delays, customs processing, or unforeseen circumstances.
4. Shipping Costs
- Free standard shipping is available for orders over 100$ (if applicable).
- Shipping costs for all other orders are calculated at checkout.
- International customers are responsible for any customs duties or import taxes imposed by their country.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your order using the carrier’s website or through your Urban Moda account.
If you do not receive tracking information within 3 days, please contact our support team at help@urbanmoda.pl.
6. Lost, Delayed, or Stolen Packages
- If your package is delayed, please check the tracking details for updates.
- Urban Moda is not responsible for lost or stolen packages once marked as “Delivered” by the carrier.
- If your order is lost in transit, contact us and we will work with the shipping carrier to resolve the issue.
7. Address Errors & Undeliverable Packages
- Ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect addresses.
- If a package is returned to us due to an incorrect address, additional shipping fees may apply for reshipment.
8. International Shipping & Customs
- International orders may be subject to import duties, customs fees, and taxes, which are the responsibility of the customer.
- Customs processing times vary by country and may delay delivery.