Welcome to Urban Moda (urbanmoda.pl). These Terms of Service ("Terms") govern your use of our website and services. By accessing or purchasing from our store, you agree to these Terms. Please read them carefully.

1. General Conditions

• By using our website, you confirm that you are at least 18 years old or have legal parental/guardian consent.
• We reserve the right to refuse service to anyone for any reason at any time.
• Prices and product availability are subject to change without notice.
• We may modify or discontinue any part of our service without prior notice.

2. Orders & Payments

• All orders placed through our website are subject to acceptance and availability.
• We reserve the right to refuse or cancel any order, including those suspected of fraud.
• Prices are listed in EUR, and all transactions will be processed accordingly.
• Payment methods accepted include credit/debit cards, PayPal, and other listed payment options.

3. Shipping & Delivery

• We offer standard and express shipping options; delivery times vary by location.
• Urban Moda is not responsible for delays caused by couriers, customs, or other unforeseen circumstances.
• Any customs fees or import duties for international orders are the responsibility of the customer.

4. Returns & Exchanges

• Returns are accepted within 30 days of receiving the order, provided items are in original condition.
• Certain items, such as final sale products and intimate wear, are non-returnable.
• Refunds will be processed within 30 business days after receiving the returned item.

For full details, please review our Returns & Exchanges Policy.

5. Intellectual Property

• All content on urbanmoda.pl, including logos, images, and text, is the property of Urban Moda and is protected by copyright laws.
• You may not reproduce, distribute, or use any content without explicit permission.

6. User Conduct

• You agree not to use our site for any unlawful purpose, including fraud, hacking, or spreading malicious content.
• Misuse of our services may result in account termination.

7. Limitation of Liability

• Urban Moda is not responsible for any indirect, incidental, or consequential damages resulting from the use of our website or products.
• Our total liability for any claim shall not exceed the amount paid for the purchased item.

8. Privacy Policy

Your personal information is collected and processed in accordance with our Privacy Policy, which outlines how we handle data.

9. Changes to These Terms

• We reserve the right to update or modify these Terms at any time.
• Continued use of our site after changes means you accept the revised Terms.

10. Right of Withdrawal

• • For Consumers:
    • Include: “If you are a consumer, you have the right to withdraw from the agreement within 14 days from the day you (or a third party designated by you) take possession of the goods.”
  • For Business Buyers:
    • Clarification: “Please note: This withdrawal right does not apply to entrepreneurs or business buyers purchasing for business purposes.”

• Costs of Postage for Withdrawals:

  • Include: “In the event that you exercise your right of withdrawal, the costs of returning the goods will be borne by the [consumer/business buyer] (typically, the consumer is responsible for the return postage unless stated otherwise).”
  • (Ensure this section clearly identifies which party is responsible for the return shipping costs.)
    
  • An entrepreneur making purchases for business purposes, but not of a professional nature for the buyer, has the right to withdraw from the contract within 14 days without providing a reason.
  • The withdrawal period begins on the day after the entrepreneur or a designated third party receives the product.
  • To exercise the right of withdrawal, the entrepreneur must notify the seller through a clear written statement within 14 days.
  • The entrepreneur must return the product within 14 days of notifying the seller of the withdrawal.
  • The entrepreneur is responsible for the direct costs of returning the product.

11. Complaints Procedure

• Include a detailed explanation of your complaints process:
  • “If you have any complaints regarding your order, please contact our customer service at help@urbanmoda.pl
    Our procedure takes into account that while consumers have the right to withdraw from an agreement, entrepreneurs or business buyers do not have this right.
  • All complaints will be handled in accordance with applicable consumer and commercial law.”

  • Complaints regarding the execution of the contract must be submitted within 7 days after discovering any defects, clearly describing the issue in detail.

  • The seller is obligated to respond to the complaint within 14 days of its receipt. If additional time is required to handle the complaint, the seller must provide an acknowledgment of receipt within this period and inform the buyer of the estimated time for a detailed resolution.

     

     

  • If a complaint is found to be justified, the seller will replace or repair the goods free of charge or offer an alternative solution, such as a partial refund.

     

  • Filing a complaint does not suspend the seller's obligations unless specifically stated in writing.

     

  • In the event of an unresolved dispute, the issue can be referred to dispute resolution or other legal channels, as applicable.

  • This Complaint Procedure applies to consumers and entrepreneurs who make purchases related to their business activities but not of a professional nature in their field of expertise. For example, when an entrepreneur purchases office supplies, computer equipment, or general business services outside their core professional activity.

    The procedure outlined herein shall apply equally to:

    1. Individual consumers making personal purchases
    2. Entrepreneurs making purchases for their business needs that fall outside their professional expertise
    3. Self-employed individuals purchasing goods or services not directly related to their primary business activity

    For the purpose of this procedure, an entrepreneur will be treated as a consumer when:

    • The purchase is not directly related to their professional trade, business, or expertise
    • The purchase is made for business use but is of a general nature
    • The entrepreneur cannot be reasonably expected to have professional knowledge about the purchased item or service

    All rights and remedies described in this Complaint Procedure shall be equally available to both consumers and qualifying entrepreneur purchases.

 

12. Manufacturer’s Guarantee:

• Include (if applicable): “For products covered by a manufacturer’s guarantee, the terms and duration of the guarantee are defined by the manufacturer. Please refer to the product documentation or guarantee certificate provided with your purchase for more details.”
• (If no guarantee is offered, you may state: “No manufacturer’s guarantee is provided for these products.”)

13. Contact Information

For any questions about these Terms, contact us at:

📧 Email: Help@urbanmoda.pl

These Terms of Service are governed by the laws of Poland.